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Business communication is different from traditional landlines. Today’s buzzwords are internet-based phone systems or VoIP. Before upgrading your old phones, determine where you want the new system to be: in the cloud or on-premises? Installation and maintenance On-premises VoIP phone systems are installed in your office and typically managed and maintained by your own personnel. […]

Many business owners believe they should be promoting their organization in as many places as possible. Realistically, however, updating social media statuses without proper planning and strategy could do more harm than good. Read on to understand how timing is everything in social media marketing. Social media has helped businesses not only to cut down […]

Voice over Internet Protocol (VoIP) telephony systems are great for today’s businesses. They’re more mobile with greater functionality and better cost efficiency versus traditional landline phones. But as with any technology, VoIP is vulnerable to disruptions due to equipment failure, disasters, and cyberattacks. Plan ahead and make sure your VoIP can weather any breakdown. Invest […]

Many businesses nowadays are well-armed against email-based phishing scams, which is why scammers have moved over to VoIP (Voice over Internet Protocol) scams. Through “vishing scams,” hackers can pretend to be bank representatives and convince your employees to provide confidential financial details via a seemingly innocuous VoIP call. Take a look at why vishing is […]

More consumers are now turning to online reviews to help in their buying decision process. With Google reviews, you can enhance your online presence by making sure your business ranks well in search engine results pages (SERPs). Here’s what you need to know to make that happen.   How Google changed search results Google now […]

Many online collaboration tools are coming up with improved features for online communication. These include Microsoft’s Skype for Business and Google’s Hangouts Meet. Both are used for video calling, group chat, private chat, and file and image sharing. Despite these similarities, you may prefer one over the other. Calling features Hangouts and Skype both offer […]

AI-driven applications and cloud-based services have brought significant enhancements to many organizations. As time goes by, these technologies will become a necessity, especially when it comes to VoIP telephony, and here’s why. Contact center operations Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need for human intervention For […]

Our craving for data seems to increase every year, fueling the constant advancements in wireless technology. The latest is 5G, an abbreviation for the fifth-generation wireless systems, and it is set to transform VoIP for the better. Here are three ways it will do that. Improved Video Conferencing The major factor holding web and video […]

Voice over Internet Protocol (VoIP) is changing the way small- and medium-sized businesses (SMBs) communicate. That’s why many SMBs are now switching to this affordable yet feature-rich phone system. But before you decide to invest, make sure your VoIP distributor is a reputable one. Highly trained technical support A good VoIP distributor will provide some […]

There are no one-size-fits-all options when it comes to the right social media platform for your small- or medium-sized business. Facebook might be the biggest name in social media networks, but there are trendier platforms like Instagram and Twitter that millennial customers usually prefer. Different platforms attract and cater to different people, and it’s essential […]