IT Support Associate

Position Title: IT Support Associate
Location: Hickory NC
Position Type: Full Time or Contract to Full Time
Relevant work experience: 2+ years

IT Support Associate

As an IT Support Associate, you are the first line of technical support for our growing client base.  Through friendly phone and email communications, you will engage our clients to understand and assist with resolving various support requests.

Essential Duties and Responsibilities Include:

  • Working in a team setting to provide on-site and remote desktop and server support
  • Perform trouble shooting and preventative maintenance on servers and workstations
  • Install software and hardware both remotely and at customer location
  • Respond to requests in a timely manner during working hours and when on-call
  • Follow through on outstanding request within established service levels
  • Maintain time records, ticket tracking and other customer documentation in real-time
  • Other duties may be assigned to meet company or client objectives

Specialized Knowledge and Skills:

  • Knowledge of computer hardware, software and networking
  • Microsoft Office - Experienced with Microsoft Word, Excel and Outlook
  • Demonstrate ability to understand and conform to industry standard and vendor
  • specific methodologies
  • A+, Network+, Microsoft certification, Associates Degree or Bachelor’s Degree
  • Desire to pursue applicable certifications

General Qualifications:

  • Communication Skills - Excellent written and verbal communication, presentation, and interpersonal skills
  • Action oriented - Takes on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm
  • Relationship building skills, able to work effectively with teams and individuals to achieve goals
  • Ability to respond quickly, competently and patiently to customer requests
  • Flexibility to adjust to changing circumstances and priorities
  • Growing ability to work with increasing autonomy
  • High-level of professionalism, integrity and commitment to quality

Position Type:

  • Entry Level
  • Future Growth Opportunity
  • Part Time, Full Time or Contract to Full Time