Position Title: Network Support Professional
Location: Hickory NC
Position Type: Full Time or Contract to Full Time
Relevant work experience: 4+ years

Essential Duties and Responsibilities Include:
•  Working in a team setting to provide on-site and remote desktop and server support
•  Perform preventative maintenance on servers and workstations
•  Install software and hardware both remotely and at customer location
•  Respond to phone calls in a timely manner during working hours and when on-call
•  Follow through on work orders within established service level agreements
•  Maintain time records, ticket tracking and other customer documentation in real-time
•  Other duties may be assigned to meet company or client objectives

Specialized Knowledge and Skills:
•  Ability to gather information, evaluate options and offer good solutions
•  High degree of knowledge with computer hardware, software and networking
•  Demonstrate ability to understand and conform to industry standard and vendor specific methodologies
•  Ability to respond quickly, competently and patiently to customer requests
•  Ability to work with little supervision

Qualifications/Requirements:
•  A+, Network+, Microsoft certification, Associates Degree or Bachelor’s Degree
•  Proficient with mainstream Microsoft Windows products
•  Strong interpersonal relationship skills and team orientation
•  Above average written and verbal communication skills
•  High-level of professionalism, integrity and commitment to quality
•  Desire to pursue applicable certifications