Office Coordinator

Position Title: Office Coordinator
Location: Hickory NC
Position Type: Full Time or Contract to Full Time
Relevant work experience: 2+ years

Office Coordinator

As an Office Coordinator, you are the welcoming first point of contact for our growing client base.  Through friendly phone and email communications, you’ll develop and maintain supportive relationships with clients, staff and vendors.

Essential Duties and Responsibilities Include:

  • Taking inbound calls, identify scope and severity during initial contact for support requests
  • Creating actionable service tickets and assigning to support staff
  • Maintaining the status of all support requests and providing vital communication through to completion
  • Provide a week-ending summary of outstanding priorities, in preparation for the following week.
  • Maintaining our client contacts and e-mail lists
  • Providing pro-active contact to clients for scheduled system maintenance or to confirm business critical alerts
  • Receiving and documenting new client requests and confirming satisfactory completion with clients
  • Updating our internal SharePoint system with system notes
  • Opening and closing our offices for business, confirming phone and voicemail system functionality
  • Assist with incoming and outgoing technology shipments
  • Maintaining service and communication statistics, related to volume and average completion time
  • Receiving client computers for lab repair
  • Initiating warranty service tickets with system manufacturers
  • Other duties may be assigned to meet company or client objectives

General Qualifications:

  • Communication Skills - Excellent written and verbal communication, presentation, and interpersonal skills
  • Microsoft Office - Experienced with Microsoft Word, Excel and Outlook
  • Action oriented - Takes on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm
  • Relationship building skills, able to work effectively with teams and individuals to achieve goals
  • Ability to respond appropriately and effectively to changing circumstances and priorities
  • Education requirement - Associates Degree

Position Type:

  • Entry Level
  • Future Growth Opportunity
  • Part Time, Full Time or Contract to Full Time