Blog

If you don’t want your customers to switch to your competitors, customer satisfaction should be on top of your priority list. One sure way to keep them satisfied is by having a professional yet customer-friendly phone strategy. Something as simple as your automated on-hold messages may seem inconsequential, but when people need help, you don’t […]

Facebook’s most recent monthly active users numbered over 2.3 billion. That’s almost one account for every three people on the planet! Many of your ideal customers use this platform to interact with businesses and creating a page for them to engage with yours costs almost nothing. Here are six free ways to get more eyes […]

The many features available for VoIP may overwhelm and confuse you. You might even overlook a lot of them. How do you keep track of all its applications and functions? We’ve compiled a list of features included with your VoIP service that often go unnoticed. Busy lamp field The busy light notifies you when people […]

Managing your company’s Twitter account can be tricky. You might have a lot of brilliant things to say in under 140 characters, but they’re useless if nobody reads them. So what can you do to get more people viewing and retweeting your posts? Here are a few tricks you can use to get more retweets. […]

Voice over Internet Protocol, commonly known as VoIP, allows you and your employees to make and take phone calls over the Internet using your existing broadband connection. It saves you loads of money and increases team efficiency. If you’re considering moving to a VoIP solution, here are some of the most important aspects to address […]

VoIP apps let users send messages, make phone calls, and do other tasks through an internet connection. Most apps offer the essential services for free, and they can harmonize with your devices for consistent usage. Here are some of the top VoIP apps. WhatsApp The increasingly popular WhatsApp provides more than just text chats between […]

Phones are absolutely essential to any company’s communications arsenal. And after Alexander Graham Bell made the first coast-to-coast long-distance call in 1915, it was clear that this was technology that had the power to transform businesses. But as with all emerging technologies, there were some kinks to work out. Choppy Voice The main factor in […]

Businesses are relying on social media more than ever to get their voices heard on the Internet. However, so many companies make mistakes that are too important to ignore, and which could seriously damage your online reputation. As a business owner you need to keep your organization in check, and avoid these common online reputation […]

An organization might have the most state-of-the-art technology in the world at its disposal, but none of it matters if people don’t use it. Here are five good ways to ensure collaboration tools adoption for your business. #1 Conduct an audit and have your use cases ready – The first thing you need to do […]

More teenagers are leaving Facebook for other online platforms that feature images or videos and give them more control over who can be their friends. Based on a new Pew Research Center survey, only 51% of US teens are using Facebook. By contrast, 69% of US teens were reported to be using Snapchat, 72% Instagram, […]