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Hold messages: tips to avoid irking clients

Hold messages: tips to avoid irking clients

When your customers call your support hotline, they want to be connected to a helpful customer service representative, not experience another hassle. But when they get irked by your unprofessional on-hold messaging system, they can get doubly frustrated and become harder to appease.

Using Pinterest to market your SMB

Using Pinterest to market your SMB

Many small- and medium-sized businesses are abandoning traditional marketing methods in favor of social media platforms, and for good reason. Take Pinterest, for example, whose latest product “DIY Promoted Pins” allows businesses to promote their Pins to increase click-throughs, improve reach, and potentially drive more website traffic.

Alexa devices to become extension phones

Alexa devices to become extension phones

Alexa, Amazon’s counterpart to Microsoft’s Cortana and Apple’s Siri, is an intelligent personal assistant that can perform various tasks for its ‘master.’ Based on a recently released patent, the eCommerce company is set to reveal a wireless phone system powered by this artificial intelligence (AI) technology.

Do you have the right VoIP distributor?

Do you have the right VoIP distributor?

Because of its cost-effectiveness, VoIP is quickly gaining popularity among SMBs looking to upgrade their phone systems. However, this doesn’t mean you should contact just any VoIP distributor; you need to make sure they are able to meet your business’s requirements.

Boost your SMB’s social media presence

Boost your SMB’s social media presence

Many small- and medium-sized businesses utilize some type of social media or content marketing strategy. But since your competitors are possibly using similar platforms, you have to constantly find new ways to make your company stand out. Here are some tips to leverage the power of social media and content marketing to your business’s advantage:

Come up with and implement a media crisis management plan
It’s normal for businesses to go through a crisis or two.

Avoid VoIP eavesdropping with these tricks

Avoid VoIP eavesdropping with these tricks

As of late, eavesdropping has been making the headlines due to the surge in frequency. Making it an ideal time to review how well your Voice-over-Internet-Protocol (VoIP) phone systems are protected. However, this isn’t entirely new to VoIP, Vomit and Peskyspy are just some of the prolific VoIP eavesdropping attacks that have gained infamy since 2007. Spare your business from VoIP eavesdropping with these tips:

Never deploy with default configurations
Everyone wants to get things rolling as quickly as possible, but this often results in VoIP phones being deployed with their default configurations.

Fake Skype ads lead to ransomware attacks

Fake Skype ads lead to ransomware attacks

Hackers have used Skype to conduct various phone scams; but this month, they have found a new way to exploit the popular video calling app. Ransomware, which has predominantly been distributed via email attachments and URL links, is now being delivered through fake Skype ads.

Why you should review social media policies

Why you should review social media policies

With more and more social media platforms popping up all the time, it can be tough to keep track of social media policies and assess their effectiveness. However, if you fail to review them annually, your employees might get so obsessed with what’s trending on Twitter that they miss their deadlines.

Personalizing service with video chat

Personalizing service with video chat

Whether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that phone calls may be too limited to offer.

A beginner’s guide to Snapchat for business

A beginner’s guide to Snapchat for business

The 21st century is the age of social media, with a plethora of outlets available, users are spoilt for choice. Business owners are faced with the same dilemma, between Facebook, Instagram, Twitter, and about thirty more – which one should they invest in? It’s important that the platform is simple, interactive, and touches base with numerous users with every post.