Blog

Understanding and preventing VoIP theft of service

Voice over Internet Protocol (VoIP) allows you to make and receive phone calls over the internet, instead of using traditional phone lines. It offers many benefits, such as lower costs, higher quality, and more features. However, VoIP also comes with some security risks, such as VoIP theft of service. What is VoIP theft of service? […]

Leveraging call recording for business improvement

Call recording has become essential in the business world today. With the advancement of technology, businesses can now automatically record and analyze phone calls, providing valuable insights for agents, managers, and more. This article explores the significance of call recording for business communication and the various benefits it offers. What is call recording? Call recording […]

VoIP vs. VoLTE: Which is right for you?

When it comes to modern communication technologies, Voice over Internet Protocol (VoIP) and Voice over Long-Term Evolution (VoLTE) are two popular options for businesses. Both of these technologies offer significant advantages over traditional telephone systems, but understanding which one is better suited for your business requires a closer look. Let’s explore the key features and […]

4 Ways business phone systems have changed

The landscape of business phone systems has witnessed a paradigm shift, reflecting the rapid advancements in telecommunications technology. With the advent of mobile devices, the rise of remote work, and the emergence of unified communications, modern business phone systems have become much more powerful and sophisticated. Here are four ways business phone systems have changed. […]

Business VoIP: Tips to troubleshoot common issues

Many small- or medium-sized businesses could benefit from switching to Voice over Internet Protocol (VoIP) phone systems. But you can’t take advantage of the cost savings or improved efficiency without understanding how to use this technology properly and deal with the occasional issue. Here are some of the most common VoIP issues and how to […]

Understanding VoIP Quality of Service

It’s common to encounter call quality problems while using Voice over Internet Protocol (VoIP) phones, even if you have a fast internet connection. This is a widespread issue faced by users of hosted phone services. Optimizing your Quality of Service (QoS) network can help alleviate the headaches that often come with VoIP technology. In this […]

Signs your VoIP system has been compromised

Voice over Internet Protocol (VoIP) systems have many advantages over traditional telephone systems, but they also come with a unique set of risks. Because VoIP relies on the internet, it’s susceptible to hacking attempts, just like any other online system. Hackers can use a range of techniques to infiltrate your VoIP system, such as stealing […]